Refund Policy

Effective Date: 15 July 2026

Last Updated: 15 July 2026

Quantum AI Cube Private Limited (“Quantum AI Cube”, “Company”, “we”, “our”, or “us”) is committed to maintaining transparency, fairness, and professionalism in all commercial transactions.

As we primarily provide custom AI solutions, software development, automation, consulting, CRM implementation, blockchain solutions, and other professional technology services, our work is tailored specifically to each client’s requirements. Accordingly, this Refund Policy explains when refunds may or may not be available.

By engaging our Services or making any payment to Quantum AI Cube Private Limited, you acknowledge and agree to this Refund Policy.

1. Scope

This Refund Policy applies to:

  • AI & Agentic AI Solutions
  • Business Automation Services
  • Custom Software Development
  • CRM Systems
  • Blockchain Development
  • AI Chatbots
  • AI Agents
  • Consulting Services
  • Technical Audits
  • Digital Products
  • Maintenance & Support Plans
  • Paid Consultations
  • Any other paid services offered by Quantum AI Cube Private Limited

2. Nature of Our Services

Most of our Services involve:

  • Professional expertise
  • Technical consulting
  • Research
  • Planning
  • Architecture
  • Software development
  • AI implementation
  • Custom engineering

These Services begin consuming time, expertise, and business resources immediately after project initiation.

For this reason, refunds are limited.

3. Payment Terms

Unless otherwise agreed in writing:

  • Work begins only after the required advance payment or initial milestone has been received.
  • Payments must be made according to the agreed quotation, proposal, invoice, Statement of Work (SOW), or Master Service Agreement (MSA).
  • Delayed payments may result in suspension of Services.
  • Ownership of deliverables transfers only after full payment has been received, unless otherwise agreed.

4. Non-Refundable Services

The following payments are generally non-refundable once work has commenced:

  • Discovery sessions
  • Strategy sessions
  • Technical consultations
  • Research
  • Business analysis
  • System architecture
  • AI model design
  • Software development
  • Automation development
  • CRM configuration
  • Blockchain development
  • API integrations
  • UI/UX design
  • Testing
  • Deployment
  • Custom coding
  • Maintenance work already performed

Professional time already spent cannot be refunded.

5. When Refunds May Be Approved

Refund requests may be considered in limited situations, including:

  • Duplicate payment.
  • Accidental payment.
  • Incorrect payment amount due to a technical or billing error.
  • Payment received but the project has not yet started.
  • Services cannot be delivered by Quantum AI Cube due to circumstances solely within our control.

Refunds remain subject to review and approval by the Company.

6. When Refunds Will Not Be Issued

Refunds will generally not be provided where:

  • Work has already commenced.
  • Project milestones have been completed.
  • Deliverables have been provided.
  • You change your mind after approving the project.
  • Your business priorities change.
  • You decide not to continue the project.
  • Expected business results are not achieved.
  • AI-generated outputs differ from subjective expectations.
  • Third-party platforms change their pricing, APIs, or services.
  • Delays are caused by the client.
  • Required information or approvals are not provided.
  • The project is terminated by the client after work has begun.

7. Project Cancellation

Clients may request cancellation at any time by providing written notice.

If cancellation occurs:

Before Project Commencement

If no work has started, eligible payments may be refunded after deducting any administrative, payment processing, or other applicable costs.

After Project Commencement

If work has already started:

  • Payments already made are generally non-refundable.
  • The client remains responsible for payment for all work completed up to the cancellation date.
  • Completed deliverables may be provided at our discretion, subject to payment obligations.

8. Subscription & Recurring Services

Where Services are provided on a recurring basis (such as maintenance, monitoring, hosting coordination, retainers, or support plans):

  • Fees paid for the current billing period are generally non-refundable.
  • Cancellation will prevent future billing but does not automatically entitle the client to a refund for the current billing cycle.
  • Any exceptions will be specified in the applicable service agreement.

9. Third-Party Costs

Refunds do not include costs already incurred for third-party services, including but not limited to:

  • Domain registrations
  • Web hosting
  • Cloud infrastructure
  • Software licenses
  • API usage fees
  • AI platform usage charges
  • Payment gateway fees
  • Advertising costs
  • Marketplace purchases
  • Premium plugins
  • SSL certificates

These costs are governed by the respective third-party providers.

10. AI & Automation Services

Our AI and automation solutions rely on technologies provided by us and, in some cases, third-party providers.

Refunds will not be issued because:

  • AI-generated content differs from expectations.
  • Model responses change over time.
  • Third-party AI providers modify their services.
  • Automation outcomes vary based on client data or external systems.
  • AI accuracy is not 100%.

Clients acknowledge these inherent limitations before engaging our Services.

11. Chargebacks

If a payment dispute or chargeback is initiated without first contacting us to resolve the matter:

  • We reserve the right to suspend ongoing Services.
  • Deliverables may be withheld where legally permitted.
  • We may provide supporting documentation to the payment processor regarding the transaction.
  • Additional recovery costs may be pursued where permitted by applicable law.

12. Refund Processing

Where a refund is approved:

  • Refunds will be processed using the original payment method whenever reasonably possible.
  • Processing times depend on the payment provider and financial institution.
  • We are not responsible for delays caused by banks or payment processors.

13. Limitation of Refunds

Any approved refund shall not exceed the amount actually paid by the client for the specific Service giving rise to the refund request.

No indirect, consequential, or future business losses will be compensated.

14. Relationship with Other Agreements

This Refund Policy forms part of our legal framework and should be read together with our:

  • Terms of Service
  • Privacy Policy
  • Cookie Policy
  • Disclaimer
  • Proposal
  • Quotation
  • Invoice
  • Statement of Work (SOW)
  • Master Service Agreement (MSA)

Where a signed agreement contains different refund terms, the signed agreement will prevail.

15. Changes to This Policy

We may update this Refund Policy periodically to reflect changes in our Services, legal obligations, or business practices.

The latest version will always be available on our Website with an updated Last Updated date.

Continued use of our Services after such updates constitutes acceptance of the revised Policy.

16. Contact Us

If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us:

Quantum AI Cube Private Limited

Website: https://quantumaicube.com

Email: contact@quantumaicube.com

Registered Office: Bihar, India

Operational Office: Delhi, India